国际商务接待礼仪英语论文Business Etiquette(8)
In addition, there is a round table meeting, and usually used in international business negotiations. In accordance with international practice, the round table is generally used to be negotiating table, which is a better solution to avoid the problem of seating and rude.
4.1.5 Full preparation before negotiation
Before business negotiation, it is vital to take a sufficient investigation on the situation of the other side. Try to analysis of strengths and weaknesses of them so as to understand competitors’ advantages and disadvantages. Analysis what problems can be discussed, and what problem is sensitive, and which issues are not negotiable. Thus try to speculate the person may have what demand and problems, or what strategies the other side may use. Moreover, be more conscious of what the other side may say and how important the other side may mostly concern or what they care mostly, and the important degree of the business to the other side. At the same time, try to analyze our situation, and you’d better prepare a list of questions for tackle with the other side’s trick or strategies.
4.2 The role of business etiquette at the beginning stage
At the beginning of the negotiation, the first impression is very important. Try to create a friendly and relaxed atmosphere. Be natural, calm and friendly. The people who were introduced should stand up and smile politely and say "nice to meet you" and "please care" or something like that. When ask problem, politeness is needed to be considered. If having business card, we should take delivery of his hands. When receive the card from the other side, we should simply look at the contents of the above, and do not directly put into a pocket or other position that never see. Moreover, don't take a long time to take in the hand and fiddle with, we should put the card in the card holder, and try to avoid putting the card in the pocket or other position.
At the same time, to shake hands as a gesture of friendship. Generally, it is the lady to offer her hand first, and then the men shake hands. When shaking hands, if the other side offers the hand, we should quickly meet up, and should avoid many people shake hands cross each other. When shaking hands, the body should slightly lean forward, and smile on the face or hold each other's hand, in order to show respect for each other's respect. The handshake time lasts three or five seconds as appropriate. When shake hands, the body should not be too close, also should not be too far away. The facial expression is a kind of auxiliary action with handshakes, which often enhances the emotion and impression. Therefore, be sure to be friendly and approachable, and a handshake can promote intimacy between the two sides.
At the beginning of the negotiation, the eye should stay in each other's eyes’ triangle region and forehead, which that make them feel concern, and think you are honest and serious. Palm up, gestures should be natural. Arms should not be crossed in front of the chest, as it is insolent. When talking with foreigners, language expression should be natural, be kind, and well spoken.
Conversation distance should be moderate, too much or too close are not suitable. Do not drag and knock. When in the conversation, give others the opportunity to comment. When others speak, we should also look for opportunities to timely to express your own views. To be good at listening to the conversation, don't interrupt the speech of others.
4.3 The role of business etiquette in the process of negotiation
4.3.1 The opening stage
The opening stage is the process of both sides through the introduction and was introduced to participate in negotiations to know each other. The opening stage has great influence on the negotiation is successful or not, and it decides whether or not can we create a mutual understanding, active and harmonious atmosphere of the talks, which is the key to the whole process of negotiation atmosphere. As negotiations begin, a simple and relaxed gossip is a necessary step to both sides to lay a good foundation and get ready for the following communication.
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